For us, Control Freaks, knowledge is key

 

 

Should you have a question that is not listed below, please do contact us at customer-success@elleomental.com, we are happy to help!

What is this about?

A course about headaches?

Well, YES!

Getting rid of headaches can be a lifelong plan, and again and again we grab the fast painkillers. What if you could concentrate on the long-term goal of getting headache-free?

Getting headache free can be a life altering experience, and it is due to big and small small changes in your life that headaches will go away.

I tested this method on myself and others, and all of us have a better life now, living with the remainders of what our headaches used to be, and on our pathways to a headache-free life.

It is up to you, do you want to give this a chance?

How do I know this is for me?

It is simple:

  • Do you suffer from headaches?
  • Are you interested in more balance and more focus in your life?
  • Are you trying to figure out what can help and heal?
  • Are you interested in Asian medicine methods?

Then this course might be for you.

I don't have time for a whole online course

We won't be able to convince you to do anything if it doesn't fit in your schedule. Just know, that if you don't spend energy and time towards overcoming your headaches, they won't leave you either.

The Control Freak's Headache course can done in a week, but we would recommend to spend a week with each Element, figuring out where you see it around you, what you see within you, and more. If you give it more time, you'll come to more profound insights. And in the end you will have a beautiful document full of a dream life and goals to start working on right away.

Order related

How do I receive my course after purchase?

Congratulations on joining this wonderful community of Control Freaks, planning their way out of their headaches!

Once your payment is confirmed, a email with two links will be sent directly to your email inbox. The first link is the download link, and the second is the link for your invoice. Check your spam or junk folder if you don't see it.

I haven't received my order confirmation email

It is always possible that it will take up to 24 hours for the email arrive at the email address you stated at check-out. Do check your spam or junk folder.

If you are unsure that your email address was correct, please do contact us at customer-success@elleomental.com, and together will search for a solution.

I have received an email with two links, is it safe to click them?

Congratulations on joining this wonderful community of Control Freaks, planning their way out of their headaches!

The two links in the email are perfectly safe. One will lead you to a download, and the other one with lead you to your invoice, should you need one.

If anything is unclear about the downloading, saving and using of the Control Freak's courses, please have a look at the manuals at the bottom of the page.

I had an error during check-out, what happened to my order?

Of course we are striving to provide you with a seamless check-out experience, and most of the times this works.

Should it not have worked for you, we are very sorry, and we would like to ask you to wait for a bit. When the check-out was successful, it will take until 24 hours for the email to land in your inbox. Please check the spam or junk folder as well.

If it appears you weren't successful, please try again, and if you feel that there is something wrong with the site, please contact us at customer-success@elleomental.com.

I need an invoice

You should have received your invoice in the same email as you received your download link, so, please check your email.

However, if the button in there is unclickable, or you need certain specifications on your invoice, please do not hesitate to contact us on invoices@elleomental.com.

Course format and access

What format is the course in?

You will receive a link to a PDF which you can download up till 5 times, on all of your different devices.

Can I access the Control Freak's course on my mobile phone or tablet?

Yes, the course materials are compatible with mobile devices, tablets, and desktops for easy access.

What if I can't open the PDF on my device?

There are several ways that online (sometimes even free) software can help with opening a PDF file.

Adobe, the company behind PDF, has a free acrobat reader, in which you will be able to open your PDF file.

Will I need a live internet connection for the duration of the course?

No, after downloading, you can work locally on the file, or print it off and work on the paper version.

Will I have this content forever?

With the maximum amount of 5 times you can download the course material, the material is yours for as long as this webshop exists.

How many times can I download the course material?

You will be able to download our course material a maximum of 5 times. Our experience tells us that this is enough for private use.

Refunds and Returns

Will I be entitled to a refund if I am not satisfied?

After you have used the download link, due to the nature of downloadables, we won't be able to refund you.

If you haven't used the download link, and you would like to have a refund, please send us an email at team@elleomental.com, from the email address you stated at check-out, within 14 days after purchase.

During the course

What if I have questions during the course?

Feel free to reach out to our support team at customer-success@elleomental.com. We’re here to help!

Additionally, we organise Q&A sessions about the course material every month, and Masterclasses to dive even deeper into the material. Please check on the Elleomental website www.elleomental.com/events, and/or socials for more information on this!

What do I do when I experience problems during the download?

If you encounter any technical issues, try refreshing the page or accessing the link on another device. Contact support at customer-success@elleomental.com if the problem persists.

Do you offer personal coaching?

Yes of course!

If there is something you can't figure out on the Q&A sessions, we will find out what we can do to come to a solution.

However, if you feel that there is something I can help you with more on a coaching 1:1 level, please visit my website, www.elleomental.com/practice, for booking an online appointment.

How long will it take to complete the course?

The course is designed to be self-paced, allowing you to progress at your own speed. On average, it may take around 8 hours combined to complete, and it is up to you how many weeks you take for this.

Don't leave out the lovely journal template I created, where you can coloured crayons on how you experienced your day. This will take some 3 minutes per day.

What is the daily amount we would need to study?

There is no daily amount of study needed. The course is designed to be self-paced, allowing you to progress at your own speed.

I would recommend to do one Element at a time, so that your thoughts keep focussed. And if this is not available to you, please feel free to not do this at all.